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JournalEye

Transaction-linked ATM video for faster dispute resolution

JournalEye records each customer transaction on camera and tags the footage with the transaction details, so investigators find the right clip in seconds instead of searching hours of tape.

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Features

Evidence you can find, trust and share

A centralised, automated record of what happened at the ATM, available from a browser anywhere on your network.

One clip per transaction

JournalEye records only while a customer is transacting, so footage is short, relevant and easy to review.

Works with your cameras

Built-in and plug-and-play USB cameras, any standard make, with no limit on the number of views.

Face and cash exit by default

Two views capture who performed the transaction and whether they took the cash.

Watermarked and tamper-evident

Each frame carries the terminal, transaction number, masked card and exact time.

Automatic, secure upload

Clips upload over SSH-secured connections to a central server with no manual collection from ATMs.

Economical storage

Efficient MP4 encoding and automatically generated monthly archives keep storage under control.

How it works

From the ATM to your desk

  1. Record at the ATM

    The JournalEye agent starts recording when a transaction starts and stops when it ends, tagging the clip with the transaction data.

  2. Upload and index

    Clips travel securely to the central server, where they are indexed against the transaction for instant retrieval.

  3. Search and review

    Investigators search by terminal, card ending, time or transaction number and play the clip in the browser.

Better together

The journal and the video, in one view

With SIS TransView, the clip plays beside the journal entry for the same transaction, so a dispute can be explained from a single screen.

Explore SIS TransView
  • Secure transport SSH2 with AES and SHA-2, server authentication by public key
  • Central index Metadata in SQL Server, video in monthly archive databases
  • Encrypted access HTTPS for users, encrypted database connections

Shorten your next investigation

Tell us about your ATM fleet and cameras, and we’ll show how JournalEye would work on your network.

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